Assignment 1 (Due: June 25, 2009, before 01:00pm)

COLUMBIA COMPUTER CENTER DAVAO, INC.

Company Profile...

Columbia Computer Center Davao, Inc., one of the pioneers in the computer industry of Davao City, started its operation in 1982 as a video center. Due to a promising opportunity in the computer business, investment in this industry was also tried and later concentrated in this field. Consequently, due to a greater demand in the national capitol region, the company decided to establish it’s main office in Manila, Since then, the growth of the company was extended to every major city in the country.

Currently, we have four(4) branches in the Mindanao area. At present, we carry most of the IT leaders’ brand name in the market such as ACER, COMPAQ, HEWLETT PACKARD, CANNON, EPSON, MICROSOFT, INTEL, A-OPEN, 3M, LOGITECH, APC, MGE, PULSAR, 3COM, SEAGATE, ASUS, MICROSTAR, JETWAY, CALIDAD, KRONE, AMP, LIKOM, EXPRESS, and other peripherals and accessories.

Columbia Computer Center Davao, Inc., offers sales, repairs, rentals, networking installation and other services to our customers. We cater to wholesale distribution of complete range of computer product, which covers PC System, peripherals, accessories and components. The retail business is responsible for catering walk-in customers, which are targeted directly to home users to meet every individual’s computing needs. We are also engaged in direct sales providing computing solutions to manage large corporate accounts, government agencies and educational institutions as well as small to medium sized companies. The company also provides services to our clientele to support all the products purchased under Columbia Computer Center Davao, Inc.

Experiences...

Yesterday at around 4 P.M., we went to Davao Light and Power Company Inc. to conduct an interview about the best practices of their IT/IS. Unfortunately, it was unsuccessful because they needed a letter signed by the teacher for formality. So we decided to consider another company and conduct an "ambush interview" regarding the said topic.

Columbia Computer Center Davao, Inc., was the next company we went to after Davao light. We asked some of the their crew about the topic but we were referred to their technician and again passed on to another crew until the last person which is their Manager. He was the one who helped us with the topic.

Discussions...

Sir Sariel M. Villano, Manager, Marketing development, Mindanao area, was our interviewee yesterday. According to him, one of their best practices related to IT/IS:

1. Biometrics - refers to methods for uniquely recognizing humans based upon one or more intrinsic physical or behavioral traits. In information technology, in particular, biometrics is used as a form of identity access management and access control. It is also used to identify individuals in groups that are under surveillance.

Biometric characteristics can be divided in two main classes:

* Physiological are related to the shape of the body. Examples include, but are not limited to fingerprint, face recognition, DNA, hand and palm geometry, iris recognition, which has largely replaced retina, and odor/scent.
* Behavioral are related to the behavior of a person. Examples include, but are not limited to typing rhythm, gait, and voice. Some researchers[1] have coined the term behaviometrics for this class of biometrics.

Strictly speaking, voice is also a physiological trait because every person has a different pitch, but voice recognition is mainly based on the study of the way a person speaks, commonly classified as behavioral.

It is possible to understand if a human characteristic can be used for biometrics in terms of the following parameters:[2]

* Universality – each person should have the characteristic.
* Uniqueness – is how well the biometric separates individuals from another.
* Permanence – measures how well a biometric resists aging.
* Collectability – ease of acquisition for measurement.
* Performance – accuracy, speed, and robustness of technology used.
* Acceptability – degree of approval of a technology.
* Circumvention – ease of use of a substitute.

A biometric system can provide the following two functions:[3]

* Verification – Authenticates its users in conjunction with a smart card, username or ID number. The biometric template captured is compared with that stored against the registered user either on a smart card or database for verification.
* Identification – Authenticates its users from the biometric characteristic alone without the use of smart cards, usernames or ID numbers. The biometric template is compared to all records within the database and a closest match score is returned. The closest match within the allowed threshold is deemed the individual and authenticated.

The main operations a system can perform are enrollment and test. During the enrollment, biometric information from an individual is stored. During the test, biometric information is detected and compared with the stored information. Note that it is crucial that storage and retrieval of such systems themselves be secure if the biometric system is to be robust. The first block (sensor) is the interface between the real world and the system; it has to acquire all the necessary data. Most of the times it is an image acquisition system, but it can change according to the characteristics desired. The second block performs all the necessary pre-processing: it has to remove artifacts from the sensor, to enhance the input (e.g. removing background noise), to use some kind of normalization, etc. In the third block features needed are extracted. This step is an important step as the correct features need to be extracted in the optimal way. A vector of numbers or an image with particular properties is used to create a template. A template is a synthesis of all the characteristics extracted from the source, in the optimal size to allow for adequate identifiability.

If enrollment is being performed the template is simply stored somewhere (on a card or within a database or both). If a matching phase is being performed, the obtained template is passed to a matcher that compares it with other existing templates, estimating the distance between them using any algorithm (e.g. Hamming distance). The matching program will analyze the template with the input. This will then be output for any specified use or purpose (e.g. entrance in a restricted area).

They are using this technology in their company for login and logout purposes of all their staffs. According to Sir Sariel, it will automatically reflect on the DTR as soon as the person's fingerprint is being recognized for his/her time in and time out, this will be followed by person's 4-digit for privacy and confirmation that the person is already timed in or out. This is a best technology so far in replaced to the manually done Date and Time Record which is the "bundy clock".

2. MYOB (Mind Your Own Business) - is the name of an Australian multinational corporation with operations in five countries. The company provides accounting, payroll and retail software and web hosting to small and medium businesses, and is particularly well-known in Australia and New Zealand.

The MYOB name was first used on a small business accounting software product originally developed by Christopher Lee and the team at Teleware, Inc. in the United States in the late 1980s. An Australian republisher, Data-Tech Software (owned by Brad Shofer and Craig Winkler) then purchased the intellectual property rights to the software in 1996, and provided equity to Christopher Lee. In 1999 they changed the company name to MYOB Ltd and took it public on 9 July 1999.

In subsequent corporate development, MYOB Limited merged with Solution 6 Holdings in 2004, further expanding MYOB's footprint in Australia, New Zealand and UK & Ireland, and expanding its range of products and services for accounting practices.

In early 2008 MYOB sold its UK Accountants Division and Business Division.[1] In May 2008 MYOB launched a new package of online services, including web hosting, email hosting and domain registration.[2] In January 2009, a private equity consortium lead by Archer Capital successfully completed a takeover bid for MYOB, returning MYOB to private ownership.[3]

MYOB's product and services for businesses range from entry level accounting software through to multi user enterprise software (MYOB Exo Business[4] and MYOB PayrollEnterprise). Other products include retail point of sale software, asset management, payroll, payment services, practice and tax software and E-commerce solutions. Software products are provided for both Microsoft Windows and Apple Mac OS X operating systems.

For accounting practices, MYOB offers firm-wide operations systems incorporating client management, document and workflow management and tax and compliance processing systems. MYOB also offers outsourced compliance processing services for accounting practices in Australia and New Zealand under the service brand of MYOB Accountants Resourcing.

MYOB has over 700,000 client businesses including over 10,000 accounting practices in Australia, New Zealand, Hong Kong, Malaysia and Singapore.

The MYOB small business accounting range has at its core a C-tree DBMS. Data input is stored in form of database. Backup and restore functionality is provided within each MYOB Accounting product. For external audit purpose, you may define 13 months or 12 months a year. Also you can define preview of the real time financial statements statue after data input without posting. The administrator has the absolute authority to define the setting to control users' human errors. The MYOB small business accounting software has audit function to trace and report who has done and what has changed the database before.

Columbia Computer Center Davao Inc., is using this program, MYOB (Mind Your Own Business), for the control of their inventory in sales, debts and etc. Everytime they had an incoming stocks or outgoing products, it will be manually checked and encoded by their personnel in this program for their records. So, all of their sales, products and etc., will be systematized and recorded in this program, MYOB. However, this a local area connection only which means that they cannot use this on the other branches through online.

3. Quickshare - the easiest way to share something to another person. The Columbia Computer Center Davao Inc., is using this technology to connect them to any of their branches in the Philippines.

4. CCTV - Closed-circuit television (CCTV) is the use of video cameras to transmit a signal to a specific place, on a limited set of monitors.

It differs from broadcast television in that the signal is not openly transmitted, though it may employ point to point wireless links. CCTV is often used for surveillance in areas that may need monitoring such as banks, casinos, airports, military installations, and convenience stores.

In industrial plants, CCTV equipment may be used to observe parts of a process from a central control room; when, for example, the environment is not suitable for humans. CCTV systems may operate continuously or only as required to monitor a particular event. A more advanced form of CCTV, utilizing Digital Video Recorders (DVRs), provides recording for possibly many years, with a variety of quality and performance options and extra features (such as motion-detection and email alerts).

Surveillance of the public using CCTV is particularly common in the UK, where there are reportedly more cameras per person than in any other country in the world.[ There and elsewhere, its increasing use has triggered a debate about security versus privacy.

One of the things, Sir Sariel shared that amazed me is about this CCTV. As the main office of all branches in mindanao, they can access or monitor their personnel and staffs through cctv, online. They don't need to go to the branches but monitor them online.

In Addition...

With respect to the peopleware, as Sir Sariel said, the traditional way of dealing, handling and managing their people is still being used. The hierarchy of positions is still being considered. But when it comes to work, they call themselves, jack of all trade or the "daltans"(Dala tanan), which all of them can handle the work of the other.

Respect and Discipline are still being practiced.

MIS(Management Information System) department is not being considered because they are already a group and they manage the people directly. As Sir Sariel said, it will create a redundancy on their part. Instead, MIS departments of any sectors are their clients.

Evidences...

Refer to my blog for some evidences... pictures have been uploaded:

www.orthej.blogspot.com



Some References...

http://en.wikipedia.org/wiki/Biometrics
http://en.wikipedia.org/wiki/MYOB_(software)
http://www.esato.com/board/viewtopic.php?topic=29627
http://en.wikipedia.org/wiki/Closed-circuit_television

pls visit my blog: www.orthej.blogspot.com

company to be interview, Globe Telecom has been my best choice knowing that
this company offers wide, great services. Therefore, everyone would really
expert about their being updated and advanced in using such technology. As we
were instructed to identify a local organization(s), this
company, Globe Telecom, is the one I’ve been chosen to discuss some practices
in relation of IT/IS.


Corporate, Small and Medium Business

Making the right connections has never been easier with Globe
Business.

With the wide selection of products and services, this company
will help your business increase productivity manage costs and serve customers
better. Connect to new, better and wider market by creating and building
stronger customer relationships. Improve the way you connect to your suppliers,
employees and business contacts at better cost. Reach out to an unlimited world
of information to increase your profitability. All of these are made simple
with the Landline, Internet, Mobile
and Biz Tools products and services brought to you by Globe.

Globe Business provides full-service telecommunications not just
too large enterprises and corporations but also to small and medium enterprise.
It is the corporate arm of Globe Telecom in the Philippines
offering fixed, mobile and data solutions.

Globe introduces the new HTC Magic, the
Android OS-powered phone, to Filipino customers this month. The HTC Magic is a
feature-packed entertainment and communication device that makes use of the
Android software platform for mobile devices initially developed by Google.

As a pioneer in digital communications, Globe aims to deliver the
most advanced services and the latest technology and devices to consumers so
they get the best mobile experience - first with iPhone and now, android
phone.

This new HSDPA (3.5G) HTC Magic phone allows instant access to the
Google search and seamless email synchronization.

Other features of the phone include easy viewing of PDF files and
Microsoft Word and Excel documents, and support for Microsoft Exchange
ActiveSync with push email as well as calendar and contact synchronization.


The HTC Magic has a chic look with a 3.2-inch TFT-LCD flat
touch-sensitive screen with HVGA resolution for a wide display and a 3.2
megapixel color camera with auto focus to capture video and still pictures.

It also has an onscreen versatile keyboard with predictive text,
an accelerometer for auto-rotate, handwriting recognition, and a track ball. It
comes with a Smart Dialer that allows users to call in whatever way they want,
either dialing the phone number or the first few letters of the name.

Globe makes the new HTC Magic available in the Philippines and it's free
at GPlan or GFlex 7000 in Megamall Globe Telecom Business Center (4/F
Cyberzone, Building B).

Globe also gives your online life a new
shape and this called CIRCLES!!

Globe CIRCLES is actually G-Blogs, myGlobe Forums and Connected
24Ever rolled into one, given a makeover and made bigger, hipper and definitely
friendlier!


Circles is a
social networking site that revolves around the barkada! It gives your barkada
a virtual space where you can connect, hang out, and share files, thoughts and
experiences. Imagine your group as a circle and inside that circle is a space
in which your barkada can share messages, music, photos, videos, blogs and forum
discussions.

Another thing that Globe proudly
introduces is the Globe Broadband Tattoo. Globe lives up to its promise of
providing relevant and easy-to-use services by introducing Globe Broadband
Tattoo, a revamped mobile Internet service available in prepaid and postpaid
variants, that allows subscribers to stay connected while on-the-go, without
breaking the bank.

Globe Broadband Tattoo, formerly known as Globe Visibility, uses a
USB stick that works as a modem. Users simply plug the stick into their PCs or
laptops to surf the Web anytime, anywhere. 3G and High-Speed Downlink Packet
Access (HSDPA) technology enables high-speed connectivity and fast downloads.
With Globe Broadband Tattoo, users can experience speeds of up to 2 Mbps. That
makes activities like social networking, chatting, blogging, emailing and even
streaming music and movies much more enjoyable yet still affordable.

Globe also offers bundled broadband packages that let you save a
great deal of money or simply an internet connection at home.

* Globe Broadband Internet
Packages
* We can help you 24 hours a day. Download
Click Fix today!
* Globe Introduces Globe Broadband
Tattoo
* Wired Broadband Packages


-The new Globe Broadband packages give you the best value for your internet and
landline requirements. With the new packages, each Globe Broadband subscription
is now bundled with a GL Postpaid line.

Some of the products and services offered by Globe
Telecommunication:

* Wired Broadband Packages
Get the ideal broadband package for
your business! With our enhanced wired broadband packages, now you can get
higher speeds at lower costs, giving you the best value for your Internet and
landline requirements. You can choose from our packages designed to fit your
business needs.

* PC Bundle
Globe lets you get the complete
communication package with a broadband connection + landline + PC (desktop or laptop).

* Mobility Bundle
It’s a Visibility subscription
packaged with a laptop, which you can use for business operations and
communications.

* AMAX CE Business Loop
AMAX CE Business Loop is a service
that enables SMEs to transact business with more ease. It offers discounted
rates on calls made between registered members of the loop. Companies with
prepaid users who wish to enjoy AMAX CE Business Loop must have an AMAX CE
account, which regulates the prepaid costs of the personnel by allowing the
company owner to control their top-up amounts.

* I-café Kit
Start your own I-Café and earn
extra income with this business-in-a-box offer.

* Inventory Ordering System
IOS is a text and broadband-based
business solution specifically designed to manage your inventory and supplies.
It offers an easy to use system, which can be customized for any multi-site
company or organization with franchises, commissaries, and warehouses backend
ordering operations. With a send of text message the system automatically
receives, confirms and processes an order.

* WebEye
Web Eye a remote business web-based
video solution that allows you to view your office or store in the Philippines
from anywhere, at anytime. All you need is a browser and a broadband connection.


As your business grows, Globe Telecommunication also evolves with
you. Their passion is to innovate and continually find ways to enrich their
relationships within and outside Globe.

Globe Telecommunications company offers wireless and wireline
voice and data solutions to top corporations in the country, delivering
solutions that bridge the gaps between technology and our needs.




The reference that has supported my research is http://site.globe.com.ph

Thanks for reading this information. Have a great time planning
your life to the fullest, God Bless!!

LANDBANK of the Philippines

REGION 11 - DAC - XI
Address : 2/F LBP Bajada Branch Bldg. J.P. Laurel Ave., Bajada, Davao City, Davao del Sur
Tel. No. : (082) 224-4735

The Land Bank of the Philippines is a government financial institution that strikes a balance in fulfilling its social mandate of promoting countryside development while remaining financially viable.
This dual function makes LANDBANK unique. The profits derived from its commercial banking operations are used to finance the Bank’s developmental programs and initiatives.

Major Roles of LANDBANK
*An implementing agency of CARP involved in land valuation, compensation to owners of private agricultural lands, and collection of amortizations from CARP farmer-beneficiaries;
*Provision of credit assistance to small farmers and fisherfolk and ARBs;
*An official depository of government funds; and
*A government bank with a social mandate to spur countryside development.

IT practices:

1.access: it helps the clients to easily access on their company's services

A. online :
*iAccess Retail Internet Banking
A retail internet banking (RIB) system that allows individual depositors to perform selected banking transactions and avail of other banking services using a personal computer with internet access.

*E-TAX PAYMENT SYSTEM
helps the people to easily pay their taxes through accessing their website.

*weAccess Institutional Internet Banking
An internet banking facility developed for the Bank’s institutional clients; private corporations, small and medium enterprises (SMEs) and government entities, which allows selected banking transactions and services through the web. With this system, the client can initiate various transactions like real time and future dated fund transfers or online balance inquiries through computers with internet connection and a secure browser. Security and controls are built-in in the system.

*Internet Corporate (i-Corp) Viewing Facility
A web-service available to corporate accounts that enables viewing of transactions and account details, deposit account balances and transaction history through the internet.

B. through machines
*LANDBANK Cash Card
An electronic debit card that utilizes the stored value system and like the ATM Card, operates on magnetic stripe technology with PIN-based protocol. The Cash Card is a special product for institutional clients.

C. phone :
*Balance Inquiry
Inquire about your ATM savings or current account-related balances. Know your last credit and debit transactions.

*Request Statement by Fax
Request for a bank statement through fax. A service charge shall be automatically debited from your account for every transmittal.

*Checkbook Requisition
Order a checkbook and follow-up status of request at the depository branch in three (3) weeks time. The checkbook cost shall be deducted from your account upon validation of your request.

*Check Status Inquiry
Inquire about a specific check number issued and know if your check has been negotiated.

*Hold an ATM Account
Block all transactions to your ATM account automatically in case of a lost or stolen card. You may then re-apply for a new card at your depository branch.

*Returned Check/s Inquiry
Inquire about the number and amount of returned checks for easier tracking of checks deposited to your account.

*Change Telephone Access Number
Change your Telephone Access Number (T.A.N.) from time to time for control and security purposes.

*Fund Transfer
Transfer funds from one account to another through the telephone. An acknowledgement number will be given as proof of your transaction.

*Bills Payment
Pay your bills through the telephone. An acknowledgement number will be given as proof of your completed transaction.

*Talk to a Phonebanker
Talk to a phonebanker to answer your queries.


2. management:

A.executive management-fosters a work environment that encourages their employees to harness their potentials to contribute to their organizations goal

B.products and services management-to provide effective financial and technical support with the widest reach ,adhere to local and international standards and remain responsive to the changing needs of the cliens and stakeholders.

c.processes and operations- continuously monitored and measured to enhance efficiency and effectiveness in the long run.

References:
http://www.nhmfc.gov.ph/index.php?option=com_content&view=article&id=46:lbp
https://www.landbank.com/products_phoneaccess.asp
http://www.coa.gov.ph/2000_AAR/GOCCs/LBP/LBP_gocc.asp
https://www.landbank.com/about_majorroles.asp

hoping for your approval sir![img][/img]

Good day Sir!, my prefered companies/organiztions are not approved yet, so I used the approved company/organization from my classmate. She proposed three companies/organization and chose only one for the submission of the assignment that’s why I used this company in order to comply for the said assignment.

Thank you for your consideration and concern.

GRAND MEN SEN HOTEL
Grand Men Seng Hotel was built in 1996. Men Seng is a transliteration of the Chinese characters 民生, as seen on our logo. Together, the two characters mean “the livelihood of the people”. We can only guess why the founders chose “livelihood of the people” as the name of their business. It may be because a business generates jobs for the people – a kind of livelihood for the people of Davao City, Philippines, and its vicinities.
Old Men Seng Restaurant began its history in 1946 on San Pedro Street as a restaurant with only four tables. As buildings were built towards Anda Street, the founders leased the upper portions of the new buildings for accommodations. Unfortunately, the buildings were destroyed by a fire in 1962.
Men Seng Hotel and Restaurant, a new 7 storey building, was erected by 1965 in a different location on San Pedro Street near Legaspi Street. It was one of the very first high rises in Davao City. The hotel and restaurant operation continued, grew and passed on to the next generation.
In 1996, instead of renewing the lease for the 7 storey building, the next generation of management built what is now Grand Men Seng Hotel. Many times larger than its previous predecessors, the 70 rooms Grand Men Seng Hotel features a Grand Ballroom that can accommodate 1500 guests, a swimming pool for its guests, and smaller function rooms for business meetings.
Grand Men Seng Hotel still continues to deliver quality and excellent services to our clients while providing a livelihood for the people.

visit my blog==>> http://polrrockz.blogspot.com

Sony Ericsson(wiltelcom)

Good day I rather chose the Sony Ericsson which is one of the branch of Wiltelcom and it is located at 3rd Level Gaisano Mall of Davao. Sony ericsson is a franchising type of company , and the owner is Banana Telecom Inc.
Sony Ericsson- is a joint venture established on October 3, 2001 by the Japanese consumer electronics company Sony Corporation and the Swedish telecommunications company Ericsson to make mobile phones. The stated reason for this venture is to combine Sony's consumer electronics expertise with Ericsson's technological leadership in the communications sector. Both companies have stopped making their own mobile phones.

Sony Ericsson is considers sustainable development and production to be one of the most important challenges for the future and one that demands immediate action from responsible manufacturers. Sony Ericsson is committed to continuously improving our impact on the environment and society, and striving to follow the holistic approach to business with the triple bottom line thinking* or the three dimensions of sustainability: economic, environmental and social aspects of the company. For more information, aims to exceed minimum industrial standards and has taken a leadership position in a number of areas. Our decision to lead the way in phasing out unwanted substances, our efforts to drive energy efficiency and our focus on recycling give us a very strong foundation to strive for a leadership position in the mobile phone industry

.

"Services offered by Sony Ericson are the following which is practices IT/IS"

Managed Services- Ericsson has the telecom industry's most comprehensive managed services offering. It ranges from designing, building, operating and managing day-to-day operations of a customer's network, including end-user services and business-support systems, to hosting service applications and content, as well as providing network coverage and capacity on demand. As the undisputed leader in managed services, Ericsson has officially announced more than 100 contracts for managed services with operators worldwide since 2002. In all current managed services contracts, excluding hosting, Ericsson is managing networks that together serve more than 225 million subscribers worldwide.

Support Services- Ericsson provides support to its customers to maximize network availability and secure long-term evolution. This includes both a preventative and corrective approach.

Ericsson’s offering for support services combines technology leadership with a mix of global and local resources.

The support portfolio covers everything from spare parts management to supporting customized software in order to:

* Securing the right network competence
* Managing network complexity
* Securing services evolution
* Managing multiple suppliers
* Optimizing spare parts handling.
Systems Integration

Education

Consulting

Ericsson covers strategy-, technology-, network-, operations- and competence consulting.

Ericsson identifies and addresses opportunities and challenges arising from market developments, technology shifts and efficiency demands.

Network Roll-out- Ericsson’s network roll-out services employ a mix of in-house capabilities, subcontractors and central resources to perform the task of making changes in live networks.

The service offering provides solutions for access, core and transport networks, as well as in-building solutions, irrespective of vendor.

Ericsson customizes service offerings include:
* Civil Works
* Data Migration
* Integration
* Integration Design
* Multi-Vendor Verification
* Network Design
* Site Acquisition
* Software Deployment Preparation

"mobi and mobile internet"

Ericsson was instrumental, as an official backer, in the launch of the .mobi top level domain created specifically for the mobile internet. Since the launch of .mobi in September 2006, Ericsson has launched Ericsson.mobi, its mobile portal, and SonyEricsson.mobi, the mobile portal of Sony Ericsson. Additionally, Ericsson hosts a developer program called Ericsson Developer Connection, designed to encourage fast development of applications and services. Ericsson also has an open innovation initiative for beta applications and beta API's & tools called Ericsson Labs.


Products and services

LM Ericsson offers end-to-end solutions for all major mobile communication standards, and has three main business units.

* Business Unit Networks focuses on networks for mobile and fixed line public telephone networks.
* Business Unit Global Services (BUGS) provides telecoms-related professional services, including for example taking responsibility for running an operators network and related business support systems.
* Business Unit Multimedia (BMUM) provides charging, provisioning, IPTV, mobile TV and other support and media systems, primarily for telecom operators.

In addition, there is a very substantial research and development element, and a range of central functions. Operations locally are coordinated through a structure of regions and Market Units, with some Global and Multi-Country Accounts for large customers.


Main Interest of Sony Ericsson are the following:

Sony Ericsson currently concentrates on the categories of: music, camera, business (web and email), design, all-rounder, and budget focused phones. Its five largest categories are:

* The Walkman-branded W series music phones, launched in 2005.
The Sony Ericsson W-series music phones are notable for being the first music-centric series mobile phones, prompting a whole new market for portable music that was developing at the time. Sony Ericsson's Walkman phones have previously been commercially endorsed by pop stars Christina Aguilera and Jason Kay across Europe.

* The Cyber-shot-branded line of phones, launched in 2006 in newer models of the K series phones.
This range of phones are focused on the quality of the camera included with the phone. Cyber-shot phones always include a flash, some with a xenon flash, and also include auto-focus cameras. Sony Ericsson kicked off its global marketing campaign for Cyber-shot phone with the launch of 'Never Miss a Shot'. The campaign featured top female tennis players Ana Ivanović and Daniela Hantuchová. On 10 February 2008, the series has been expanded with the announcement of C702 and C902 phones. And the whole new thing;Sony Ericsson C905.

* The BRAVIA-branded line of phones, launched in 2007 Japan market only.
Now, two mobile phones (FOMA SO903iTV and FOMA SO906i[7]) uses BRAVIA brand. BRAVIA branded phone are able to watch 1seg terrestrial television.

* The UIQ smartphone range of mobiles, introduced with the P series in 2003 with the introduction of P800.
They are notable for their touchscreens, QWERTY keypads (on most models), and use of the UIQ interface Platform from Symbian OS. This has since expanded into the M series and G series phones.

* The Xperia range of mobile phones, heralded by the Sony Ericsson XPERIA X1 on February 2008 at the Mobile World Congress (formerly 3GSM) held in Barcelona Spain , had opened the door for integration of Windows Mobile Operating System into Sony Ericsson powerhouse smartphones. XPERIA was the first trademark promoted by the Sony Ericsson as its own and is designated to provide technological convergence among its target user base.

http://www.wiltelcom.com/

http://en.wikipedia.org/wiki/Sony_Ericsson

www.sonyericsson.com

1. http://www.ericsson.com/ericsson/investors/financial_reports/2008/12month08-en.pdf. Retrieved on 2009-03-10.
2. ^ Ericsson to divest its enterprise PBX solutions to Aastra Technologies - Press Release
3. ^ Microsoft Word - WSI_DraftD9.v0.8.doc
4. ^ Ericsson - Board of Directors LM Ericsson
5. ^ dotMobi Investors | dotMobi
6. ^ Ericsson: About our developer pro

TOPIC: Identify a local organization(s) and discuss some of their best IT /IS practices. This should be well supported with evidences. 1000 words.

Honestly, Im shocked about the news that I heard a while ago. RSG posted that the company that must be interviewed for the sake of the assignment given must be approved by him first before posting it on the forum. Im really puzzled on what must I post, the COMPANY THAT I VISITED YESTERDAY or must I post different companies and organizations for RSG’s approval. Im puzzled, really.hehehe..

AVID Sony Shop Inc.

Well, as seen above, the company that I visited was SONY, located at Magallanes beside Aljem’s Inn. I interviewed the IT assigned in that office. Actually, I forgot to ask for his name. What we really did was just a small talk. I think, just about 5 minutes. He gave me the site in which I can refer to for their history and background purposes.


SolidService, the only authorized service center for Sony & Aiwa Products. Started servicing Sony products since 1971, under Solid Industries Inc., then the Sony exclusive licensee in the Philippines. In 1982, Solid Electronics Corporation (SEC) was established as a separate company to specifically concentrate on after-sales service. Subsequently, as the branch network expanded, Solid Electronics Services Inc. was formed to cover provincial branches. SEC and SESI together comprise the nationwide service network for Sony and Aiwa, now commonly known as SolidService, under contract with Sony Philippines as the only authorized service center for Sony and Aiwa products in the country.


SolidService has the most number of owned-operated branches compared to other service organizations in the same industry. There are currently eight branches in the National Capital Region (NCR), eleven in Luzon, eight in Visayas region and five in Mindanao area.

Its mission and vision. SolidService aims to be the leading and most trusted service network in the electronics industry, providing Customer Satisfaction through Quality Service by Quality people.


SolidService has its values, the CUSTOMER FIRST attitude, its CONTINUOUS IMPROVEMENT, and TRUSTWORTHINESS.

I may sound promoting this organization, but SolidService delivers prompt and reliable repair service in accordance with high quality Sony standards. SolidService branches nationwide operate within the same parameters and well-defined practices to assure customers of consistency in service and pricing. SolidService centrally sources, keeps stock, and distributes needed spare parts efficiently to the branches in the least time possible, generally, within 12 hours in Manila and 48 hours in provincial areas. If parts are not readily available, airship from Sony World repair Parts Center is done. Sony has several services offered, two of them is the HOME SERVICE, and SHOP REPAIR where the customers visit their branches nationwide.


Base on my interview yesterday, the IT assigned in the main office here in Davao cannot really identify or provide me their IS best practices since that their main branch is on Manila. Therefore, he just gave me the flow of how their Information System works. Their main server which is on Manila, uses MySql.


Everyday, they import data on their main server via online. Sales, inventory and all other functions are gained online. They have no specific Information System wherein they separately store, keep and retrieve data.


[To Sir Gamboa, I'm very very sorry for this post, I really have no idea about the MUST POST FIRST THE COMPANY BEFORE POSTING ON THE FORUM. I'm sorry I just heard about it a while ago. peace!]
view my blog for the photos that I took during my interview.
www.alyssaraeonmis.blogspot.com


REFERENCES:
www.avid.com.ph
http://www.sony.com.ph/section/support

I have gone through different choices of companies to choose from. To be honest, I really had a hard time in complying this assignment. It was just yesterday that we were instructed how to introduce the company/companies we have chosen. In terms of choosing the appropriate company, it was really hard indeed. I should have to understand the company’s services, its IT & IS management and even the whole company itself. I tried my luck the night before the deadline, I submitted the only company I chose together with its profile. Luckily, Dr. RS Gamboa approved my proposal.

The company I chose was the New City Commercial Corporation - NCCC Mall Davao, located in MacArthur Highway corner Maa, Davao City. This company has established a reputable name in the retailing business for almost 30 years in the places (Davao City, Tagum City and Palawan). They are all about people: Their associates, their customers, their business partners and community. Since starting out as a textile store in 1952 they continue to grow, expanding to different retail businesses and locations to serve more people. They strive to offer Service from the Heart first of all to their associates. They also maintain solid relationships with their business partners to provide a wide assortment of basic and unique merchandise. NCCC owners integrate values and strategies in improving their company in favor of its associates. Their employees, associates, receive lawful wages, adequate trainings and other benefits. They also enjoy fun activities as part of our continuous improvement.

DEPARTMENT STORE
They assure their customers an unparalleled experience in shopping pleasure by providing a wide range of choices in both basic and exciting merchandise at reasonable prices. All these with a touch of warm and efficient customer service from the heart.

MALLS
Definitely your home away from home, they offer a wide range of services, products, entertainment, and a friendly mall team that will make you ‘feel at home’. Humbly serving customers from all walks of life,they have the best tenant relations with local entrepreneurs as well as established national tenants to provide only the best and the most unique. They are the place for people and events as they house the biggest event venue in the city.

CORPORATE STAFF OFFICES
Responsible for providing the various needs of their different business units are a pool of specialists that belong to different Corporate Staff Divisions ( CSDs) and offices such as PEOPLE ( Organization and Human Resources Department ) , Marketing , Engineering , Information and Communication Technology ( ICT ) , Fixed Assets and Supplies ( FAS) , Finance , Merchandise Planning and Control ( MPC) , Operations Planning and Standards ( OPS ) , Business Development ( BizDev) and Corporate Administration . Associates belonging in these support groups work together to make sure that business operations are running for the best interest of our customers.

All medium to large organizations depend on Information technology for their continued survival. Management information systems do not have to be computerized, but with today's large, multinational corporations, computerization is a must for a business to be successful. Management information systems can be used as a support to managers to provide a competitive advantage. The system must support the goals of the organization.
Business/IT alignment is a desired state in which a business organization is able to use information technology (IT) effectively to achieve business objectives - typically improved financial performance or marketplace competitiveness. Some definitions focus more on outcomes (the ability of IT to produce business value) than means (the harmony between IT and business decision-makers within the organizations).


This alignment is in contrast to what is often experienced in organizations: IT and business professionals unable to bridge the gap between themselves because of differences in objectives, culture, and incentives and a mutual ignorance for the other group's body of knowledge. This rift generally results in expensive IT systems that do not provide adequate return on investment. For this reason, the search for Business / IT Alignment is closely associated with attempts to improve the business value of IT investments.
It is not unusual for business and IT professionals within an organization to experience conflict and in-fighting as lack of mutual understanding and the failure to produce desired results leads to blaming and mistrust. The search for B/I alignment often includes efforts to establish trust between these two groups and a mechanism for consensus decision-making.

Ultimately, value must come not just from the IT tools that are selected, but also in the way that they are used in the organization. For this reason, the scope of B/I Alignment also includes business transformation, in which organizations redesign how work is accomplished in order to realize efficiencies made possible by new IT. Thus, implementing IT to achieve its full potential for business value includes not only a technical component, but also an organizational change management component

In a general sense, the term Information System (IS) refers to a system of people, data records and activities that process the data and information in an organization, and it includes the organization's manual and automated processes. In a narrow sense, the term information system (or computer-based information system) refers to the specific application software that is used to store data records in a computer system and automates some of the information-processing activities of the organization. Computer-based information systems are in the field of information technology. The discipline of business process modelling describes the business processes supported by information systems.

References
http://www.nccc.com.ph
http://www.nccc.com.ph/index/about/
http://www.nccc.com.ph/index/job/
http://en.wikipedia.org/wiki/Business/IT_alignment

Related links:
http://www.it.iitb.ac.in/~kamlesh/Page/Reports/oos-project-report.pdf
http://www.comp.glam.ac.uk/pages/staff/tdhutchings/chapter1.html
http://www.u21global.edu.sg/portal/corporate/docs/PDAFS/770_17logos_v3.pdf
http://www.scribd.com/doc/396076/Foundations-of-Information-Systems-in-Business

EMCOR

EMCOR is a 100% Filipino-owned retail business corporation specializing in appliances, furniture, IT products, motorcycles, and money transfer through its network of specialty chain stores in the Visayas, Mindanao, and Palawan areas. With the launching of our online store, EMCOR will now be making its presence known in the online industry and promote its company’s goals and vision to the global community.

EMCOR was founded by JESUS V. del ROSARIO in 1958 and we are currently under the JVR Foundation Inc.—one of the many companies of the JVR Group of Companies. Others include:

• Kawasaki Motors (Philippines) Corporation
• K-Servico Trade, Incorporated
• Wodel Incorporated
• Delsa Chemicals and Multi Products Incorporated
• International Wiring Systems Philippines Corporation
• Hecny Forwarders Incorporated
• Wodel Manpower Services




MISSION

To enhance our clients experience by providing sustainable, professional & Innovative facility management & estate management solutions every day whilst demonstrating global best practice, integrity and commitment.

VISION

The Market leading Facilities Management Company in Middle East

Driven by Leadership, Knowledge and Professionalism

Managed by Performance to Maximize Shareholder Value

First Choice Joint Venture Partner

Excellence in Operations and Technical Compliance

Leaders in Health, Safety, Quality & Environmental Management in the Middle East

Train, Foster and Retain the Best Employees through encouragement of Local Talent

VALUES

-Integrity

We are nothing without honesty and trust. Our business will be transparent, ethical, and legal.

-Entrepreneurship

We pride ourselves on our originality, flair, and being innovators. Measured risks and good business sense drive our business.

-Commitment to our Employees

Our employees make our business a success. Our obligation to our people is to nurture their talent and career aspirations. All employees will be treated with respect and fairness. We will foster and absorb local talent to encourage a sustainable knowledge in Facilities Management.

-Customer Focus

We put the customer first. Our client's business is our business. We aim to get it right first time and every time.

-Shareholder Value

We are dedicated to achieving consistent growth, consistent returns, and superior value to our shareholders.

-Technical & Safety Excellence

Our expertise, experience, and qualifications make us leaders in our business. We will embrace advances in technology and adapt to the changes that they bring. Health & Safety is an important part of our culture and bounds every aspect of what we do.

GOALS



Implementing a framework for establishing HSEQ objectives


Implementing an injury prevention program


Implementing an illness prevention program


Eliminating damage and loss to both EMCOR Facilities Services and customer property


Eliminating process losses


Committed to protecting the environment


Preventing pollution


Complying to all statutory and legal requirements


Instilling a culture of continual improvement


Committed to the development of resources


Committed to facilities management process requirements


Complying to national and international standards


Committed communication of all policies to our stakeholders


Committed to change through continually reviewing this policy statement


Reviewing objectives continually


Committed to the security and well being of all employees, visitors, and customer representatives

COMPANIES' EMPLOYEE

The core of EMCOR Group is electrical and mechanical construction. One of the world's largest specialty construction firms, EMCOR designs, installs, operates, and maintains complex mechanical and electrical systems. These include systems for power generation and distribution, lighting, voice and data communications, plumbing, and heating, ventilation, and air-conditioning (HVAC). It also provides facilities services, including management and maintenance support. Through about 75 subsidiaries and joint ventures, the company serves various commercial, industrial, institutional, and utility customers. EMCOR operates primarily in the US (more than 80% of sales), Canada, and the UK.

FACILITIES MANAGEMENT

Where is EMCOR Facilities Services expanding its business?

With more than 1000 staff throughout the Middle East, we currently have offices in Kuwait, Qatar, Bahrain, Abu Dhabi and Dubai. Next month we’re opening offices in Oman and Saudi Arabia and early next year we’re planning to open offices in Egypt and Jordan. Our expansion is in line with our revenue growth within the Middle East; in 2006 we were about $US 6.8 million and this year we are going to be around the $100 million mark.

What’s the advantage of consulting a facilities management company before you start construction?

Consulting a Facilities Management Company at the pre-design stage of a project can significantly add value by bringing practical operational advice and input that can influence the design development. Such early FM involvement can lead to cost efficient long-term solutions for operating the completed facility and ensure long-term sustainability and quality standards are maintained over the life cycle of the development. As a result, the need to maintain the assets of the facility for the future are taken into account at a much earlier stage, and can be performed effectively. ..

How does it extend the life of the building?

FM extends the life of the building by ensuring its assets are maintained to international standards through scheduled preventative maintenance programs and periodic building health checks. Such an approach ensures that the assets of buildings are regularly serviced to perform to their expected outputs and life spans.

Would you say EMCOR Facilities Services’ regional expansion is due to both the booming real estate market and this new awareness about the value of FM companies?

Most certainly. But also you have to understand that developments taking place in the
Middle East are not taking place anywhere else in the world. Therefore, EMCOR Facilities Services has to ensure that the solutions we offer our clients are right at the forefront of FM. What we are creating in the Middle East is new and a world above what is happening anywhere else.

Do you think the growth in the FM market will last?

Our vision is very much for the long term. One of our key strategies focuses on having more local knowledge and talent in the business to ensure a sustainable FM model for the Middle East. In line with this we are working with local universities in the region on various initiatives. We estimate that by the year 2014 we’re going to be looking to employ between 300 and 500 facilities managers who need to be from the region ;this will ensure our longevity in the Middle East market.
Touching Lives

The EMCOR Touching Lives program is an enterprise-wide social responsibility initiative. One aspect of this initiative is the Taking KidSafety to the Street program.

EMCOR's nationwide fleet of service trucks displays a different missing child poster from the National Center for Missing & Exploited Children. Every month, six different children are featured, depending on the region where we operate.

Look for the EMCOR Services Fluidics trucks featuring our missing child poster, and help us bring kids home safely.

I VISITED EMCOR AT VICTORIA PLAZA BRANCH LAST WEDNESDAY (JUNE 23, 2009) AND FORTUNATELY MS. EDITHA SUSADA PUMAYAG(sir sori wala ko kabalo sa english huhu) FOR ME TO CONDUCT AN INTERVIEW REGARDING ON THEIR COMPANIES PROFILE. SHE ALSO TOLD ME TO JUST VISIT THEIR WEBSITE FOR MORE INFORMATIONS.

Originally, ATS Victoria Plaza is only a satellite store under ATS Bajada we back year 2003. With a minimum staff from the main store, one Sales Technical and one Sales Cashier in a schedule basis in order not to hamper the operation of the main store. ATS Victoria was the first store that brought a different image of Emcor from a typical appliance and motor cycle center into a new icon that carries the different array of highly and advanced products inside the mall environment.

After a year of its operation, ATS Victoria is really contributing in its course that the management decided to make this an independent store. In year 2004 ATS Vplaza begun to soar as an independent ATS store. Since then, the store continued its quest in order to survive the difficulties of the business amid the past and present situation of our economic status.

In July 2006, the store has transferred from second floor to ground floor where in the new location is strategic, easy to locate, wider space that fits its display of the advanced products, exposed to all people going in and out of the mall.

Today, the store continues its duty to satisfy the demands of our customers by not only giving them quality products and services but also to update them of new technology fits for their requirements. In this approach, we can establish a good business relationship with our customers and at the same time, we will generate more sales and income out from them.

PS

sir just visit my blog http://www.tipukling3.blogspot.com for the continuation of this reflection because as i was about to send this it says that THE POST IS TOO BIG.

tnx sir.


jhe [code]

Columbia Computer Center - Davao City

**********

FOR SOME PICS AND EVIDENCE(S) PLEASE VISIT MY BLOG
http://www.charmainespeaksup.blogspot.com
Comments and messages are welcome.

**********
Grateful appreciation to Mr. SV (name withheld for privacy purposes) for the interview..
Also to the company\'s website for the references of the company background and contact nos.
http://columbia.com.ph
..and to my fellow groupmates during the ambush interview... :-) kudos! it was worth the effort and the sandwiches..

Gudday Sir,
Sorry for being late posting my Assignment...


Ansuico, Incorporated


ANSUICO, INC. is a trucking company based in Davao City, Philippines. From its humble beginning in 1953, servicing only the cities of Davao and Cagayan de Oro, ANSUICO INC. has expanded significantly into a nationwide network and has in fact been awarded as the Most Outstanding Trucker in Mindanao, Philippines.

It is a successful family-owned trucking company with over 50 years of trucking experience, providing a reliable, dependable & quality service at competitive prices

and maintaining high standards for service & customers satisfaction, throughout the Philippines.

ANSUICO, INC. is known in the trucking industry by its name: RedBall Express. It has been in business since 1953,.. a reliable and experienced trucker who will handle and transport your needs in Mindanao, Visayas and Luzon or anywhere in the Philippines. Ansuico “has been around”, so to speak.

So, for all your trucking/hauling needs, heavy lifts, equipment rentals, project cargo or even any transportation consultancy needs, please call us at Tel# (082) 234-1403 or email us at Marketing@ansuico.com .

Ansuico, Incorporated adopts a simple and uncomplicated structure. Top Management covers all key areas of the business. It is a Management team where decision-making, leadership and power emanate. The Top Management positions are composed of top caliber and experienced individuals.



Top Management is divided into following divisions:



FINANCE and CONTROL

Ø Division who supports the business with accounting, finance, control, information systems, personnel relation, insurance and other matters that relate to administration.



MARKETING

Ø Division that is responsible for revenue generation of the company.They are also responsible for proposals of services that the company can offer to customers and to maintain the good rapport with existing and walk-in client who avail of the company service.



ENGINEERING and OPERATION

Ø Division that dispatches, operates and monitors transportation, refrigeration, lifting, warehousing and other logistics activities. Together with Finance and Control they constantly formulate ways and means to maximize efficiency and minimize operating cost without risking efficiency or quality. They go beyond their comfort zone for the satisfaction of the customers demand and standards.


VISION

ANSUICO, Inc. continues on with its efforts to be the leading logistics provider to key companies in the Philippines who value and afford high quality and innovative services.

MISSION

Ansuico, Inc.'s founding principle is based on assisting clients and business partners in achieving their service and profit goals by rendering efficient logistics, characterized by a defined economic edge through prompt, safe and reliable services.


This is achieved by utilizing the full effectiveness of its organization, equipment and transport units, expertise and experience, financial and other resources.

Products / Services:

Trucking specilizing on hauling export fruits (pineapple, bananas and others), transport of heavy-lift equipment and special equipment transformer, turbine and other equipment.
Contact Information

Contact Information:

Ansuico Incorporated (Redball Express)
Company Address: Km 13 Panacan, Davao City
Telephone Number: (082) 234-1403/234-0361
E-mail Address: Marketing@ansuico.com


References:

http://davaochamber.com/member-profiles/ansuico-incorporated/
http://www.ansuico.com/index.php?option=com_content&view=article&id=47&Itemid=28

Website:

http://www.ansuico.com


____________________________________________________________________________


Davao Light


History

Davao Light & Power Company was incorporated in 1929 by Patrick Henry Frank, Relatives and Associates. Negotiations for the purchase of Davao Light by the Aboitiz Group was seriously undertaken in late 1941 but was subsequently aborted due to the outbreak of World War II.



During the war, most of the utility was destroyed as its power plant and facilities were prime targets of Japanese and American bombers. When the smoke cleared, only a second-hand, war-damaged, 300-horsepower Fairbanks Morse Diesel engine was left.

Profile


Davao Light and Power Company is the third largest privately-owned electric utility in the Philippines. It holds the franchise for distributing electric power to Davao City, the largest city in the world in terms of land area, as well as Panabo City and the municipalities of Carmen, Dujali, and Sto. Tomas in Davao del Norte. On September 29, 2000, the franchise was renewed for another 25 years by virtue of Republic Act 8960.

In 2007, the company sold 1.333 billion kilowatt-hours to 247,341 customers with a peak demand of 245 megawatts (MW). Among the country’s most efficiently run power utilities, its systems loss rate of 8.13% is well below the government mandated cap of 9.50%.
Vision Statement

We aim to be the country’s leader in providing electric power and related services by becoming a world-class electric distribution company.

The ultimate satisfaction of our customers is the driving purpose of our existence.

We aspire for excellence in everything we do by adhering to the highest standards of professionalism, by making integrity the foundation of all our relationships, and by focusing on the unlimited potential of our people.

We are a responsible partner on the road to progress and development, essential to our community’s collective hope for a better life.

We will light the way.



Mission

We are an electric company committed to deliver, at the most reasonable cost, safe and reliable electric service to the people and the commercial and industrial establishments of the cities of Davao and Panabo, and the Municipalities of Carmen, Dujali and Sto. Tomas.

We affirm that the ultimate measure of our success is the satisfaction of our customers.

Website:

http://www.davaolight.com/


____________________________________________________________________________



Davao City Water District (DCWD)

History

A long time ago, the old Davaoeños relied on Mother Nature - Davao river and rain for their water needs. Since these were not enough, the first waterworks systems came about in 1921. Called the Sales Waterworks System, it tapped the Malagos Creek to serve about 10,000 customers. As the populace grew, studies for improvement were made and so in 1968, the water system was placed under the National Waterworks and Sewerage Authority (NAWASA). This signaled the construction of better water facilities. Demand for more potable water proportionately grew with increasing population.

In 1973, Davao City Water District was created by virtue of Presidential Decree 198. Operating as a quasi-public utility under a semi-government status, DCWD implemented its projects in calculated phases and stages. Transmission and distribution lines, sources, pumping stations and reservoirs multiplied in large proportions as DCWD tried to cope with Davao City's progress. On March 12, 1992, the Supreme Court declared with finality that all water districts in the country (to include DCWD) created under PD 198 are government-owned-or-controlled corporations (201 SCRA 593). This is now the status of DCWD.

VISION

To be the best and most efficient water utility in Asia, providing quality water at reasonable cost and excellent service, satisfying its customers, employees and the community, and ensuring water resource sustainability. (Board Resolution No. 02-261)

MISSION

We commit to supply potable and affordable water 24 hours a day, deliver reliable service, operate efficiently, and take a proactive stance in environmental concerns.


Website:

http://www.davao-water.gov.ph/index.html

Gud day sir....

sorry for being late of posting this assignment....

for i'm having problem on searching and finding access on yahoo groups..

Where im still not a member... Please send me a verification for the yahoo group..

email add: van_231990@yahoo.com



By the way sir, here are some of companies that may you select for me to operate.

Davao Light (an avoitiz company)

Davao Light and Power Company is the third largest privately-owned electric utility in the Philippines. It holds the franchise for distributing electric power to Davao City, the largest city in the world in terms of land area, as well as Panabo City and the municipalities of Carmen, Dujali, and Sto. Tomas in Davao del Norte. On September 29, 2000, the franchise was renewed for another 25 years by virtue of Republic Act 8960.

Vision Statement

We aim to be the country’s leader in providing electric power and related services by becoming a world-class electric distribution company.

The ultimate satisfaction of our customers is the driving purpose of our existence.

We aspire for excellence in everything we do by adhering to the highest standards of professionalism, by making integrity the foundation of all our relationships, and by focusing on the unlimited potential of our people.

We are a responsible partner on the road to progress and development, essential to our community’s collective hope for a better life.

We will light the way.



Mission Statement

We are an electric company committed to deliver, at the most reasonable cost, safe and reliable electric service to the people and the commercial and industrial establishments of the cities of Davao and Panabo, and the Municipalities of Carmen, Dujali and Sto. Tomas.

We affirm that the ultimate measure of our success is the satisfaction of our customers.


http://www.davaolight.com/index.php?option=com_content&view=article&id=45&Itemid=55

ASTORGA HANDLOOM CRAFTS

A small size company concerning to Toys, Souvenirs, Gifts, Jewelry and Decors. It is located
#1 Josie Apt., E Palma Gil St. Bo. Obrero 8000
Davao City, Davao Del Sur, which is near the school premises.

The company define as small company for it maximum profit would range between (1m - 10m).
The company was established nearly 1998.
For more info just follow the link given.

http://www.citem.gov.ph/catalogonline/main/copages.php?ccode=5074#

IDS-MEDIA.COM

Business Type: Information and Communications Technology
Suite 402 Central Plaza 1, J P Laurel Avenue Davao City
Davao City, Davao Del Sur

Since, 1995. a multi-awarded, multi-descipline full service multimedia development firm based in Davao City, Philippines. We provide the best products, best talents, best service, and the most competitive prices in the industry. Outsourcing services: web design & development, video production, 2D/3D animation, graphic design, media planning, advertising, casting, event organizing, CD-ROM production, audio production, back & front end solutions, training & consultancy.

For more info, just follow the link below.

http://www.philippinecompanies.com/companyprofile/47474/ids-media

Davao City Water District (DCWD)

DCWD: A Pioneer in the Water Supply Industry

When the LWUA-WD concept was hatched in the early 70’s, DCWD was among the first water districts formed in the country by virtue of Presidential Decree No. 198, otherwise known as the “Provincial Water Utilities Act of 1973”. Back then, the district only had around 3,000 connections. Today, it has over 160,000 active connections that serve 57.87% of Davao City’s population, making it the biggest water district outside Metro Manila.


Being the biggest, however, does not make one the best. Through the years, DCWD has proven that it can lay claim to being both. Time and again, it was honored with numerous citations, awards and accolades by colleagues and supporters in the local, national and international scenes for the technical and institutional contributions it has rendered. Foremost among these were the prestigious “Most Outstanding Water District” (Very Large Category)” award given by the Local Water Utilities Administration (LWUA) in 1995 and 1996, a feat which DCWD repeated in 2000 and 2001. In 1997, the Asian Development Bank’s Second Water Utilities Data Book ranked DCWD number one among 50 water utilities in the Asia Pacific Region, sharing equal glory with Singapore and Johor Bahru of Malaysia. Just recently, the Philippine Association of Water Districts (PAWD) recognized DCWD as the “Best Performing Water District” (Very Large Category) in 2007. Its Regional Training Center has also been recognized as the “Most Outstanding RTC” in 2005, 2006 and 2007 for its exemplary performance in serving the training needs, not only of its own employees, but also those of other water utilities all over the country. Because of its unselfish sharing of expertise and resources to other water districts, DCWD was once named by LWUA as “Godfather Water District” in 1984.


As a pioneer, DCWD is among the first ones in the water supply industry to fully computerize its billing, collection, meter reading and history, payroll, new service connection application, human resource information, stock inventory, accounting, procurement, and vehicle maintenance. Its geographic information system (GIS) has been reinforced and improved to meet the growing requirements of its service area. It also invested in automating data collection on the volume of water produced, monitoring of water level and keeping track of the current of the motors through a system known as SCADA, acronym for Supervisory Control and Data Acquisition.


As an official steward of Davao City’s water resources, DCWD is taking an active stance in promoting environmental protection through its Adopt-A-Site Project, community-based watershed rehabilitation, environmental monitoring of water resources and community relations within watershed communities. The strategy is to evoke the participation of the community for greater chances of success in sustaining the quantity and quality of Davao’s water resources for future generations.


From all the indications, DCWD has truly come of age and gone a long way from its humble beginnings.


--------------------------------------------------------------------------------

Products / Services

Water supply services


--------------------------------------------------------------------------------

Contact Information

Mr. Alfonso E. Laid, CPA
Asst.General Manager-Administration
E-Mail Address: dcwd@davao-water.gov.ph

Mr. Ariel Noble
Division Manager - Corporate Planning Department
E-Mail address: dcwd@davao-water.gov.ph
Mailing Address: Km 5 J.P. Laurel Ave.Bajada Davao City
Telephone Number: (082) 221-9400 local 206
Fax Number: (082) 226-4885


--------------------------------------------------------------------------------

Website


www.davao-water.gov.ph

http://jevaldez.blogspot.com/2009/06/assignment-1-mis.html

The company/organization I identified(with several others), is the Columbia Computer Center Davao, Inc.

Columbia Computer Center Davao, Inc.,one of the pioneers in the computer industry of Davao City, started its operation in 1982 as a video center. Due to a promising opportunity in the computer business, investment in this industry was also tried and later concentrated in this field. Consequently, due to a greater demand in the national capital region, the company decided to establish its main office in Manila. Since then, the growth of the company was extended to every major city in the country.
Columbia Computer Center Davao, Inc. offers sales, repairs, repairs, network installation and other services to our customers. We cater to wholesale distribution of complete range of computer products, which covers PC System, peripherals, accessories and components. The retail business is responsible for catering walk-in customers, which are targeted directly to home users to meet every individual’s computing needs. We are also engaged in direct sales providing computing solutions to manage large corporate accounts, government agencies and educational institutions as well as small to medium sized companies. The company also provides services to our clientele to support all the products purchased under Columbia Computer Center Davao, Inc.

From the information that I have received from the local organization that I visited, which is Columbia Computer Center, they have several IT/IS related practices in their company. One of them is the way they they handle their sales, inventory, etc. They use a software called M.Y.O.B., which stands for Mind Your Own Business. Pretty much lives up to its name, right?
“MYOB is an international provider of accounting software, payroll software and business solutions that liberate business owners and accountants from the burden of day to day administration, empowering them to achieve business success”- This software is what they use in keeping track of their sales, their stocks, debts and many more. I could say that this is a good practice that involves IT/IS because if they were to keep track of their sales in the traditional way(papers, manual writing, file cabinets), then this would cost them time, space and even money. Time because compared to a computer, it would be so much easier to encode all the information that you want to store. Space, because the files that you would put your data in would require containers and these containers would take up space. Money because you would have to buy the materials that you need to gather the information, like papers, cabinets, ink, etc. Not like if you would invest your money in just buying software and also buying a computer that you could use for a long time. And cd’s which are very cheap now, so they can be bought in bundles.
In using IT/IS practices in the sales department of your business, you could save more time, effort and money, and the output could be more accurate than the traditional way.

In the logging in and the logging out of their employees, they use a biometric scanner. Biometrics refers to methods for uniquely recognizing humans based upon one or more intrinsic physical or behavioral traits. In information technology, in particular, biometrics is used as a form of identity access management and access control. It is also used to identify individuals in groups that are under surveillance. In Columbia’s case, specifically, they require your fingerprint and a specific code for that fingerprint. After they have identified you, the information automatically goes to the DTR. By using this method, the organization will no longer be cheated by those employees who might want to edit their DTR’s so that even if they are absent or late, that won’t affect the salary that they’re going to receive. And that could only happen if it were the old way.

And for security and monitoring purposes, they use CCTV cameras. “Closed-circuit television (CCTV) is the use of video cameras to transmit a signal to a specific place, on a limited set of monitors.It differs from broadcast television in that the signal is not openly transmitted, though it may employ point to point wireless links. CCTV is often used for surveillance in areas that may need monitoring such as banks, casinos, airports, military installations, and convenience stores.In industrial plants, CCTV equipment may be used to observe parts of a process from a central control room; when, for example, the environment is not suitable for humans. CCTV systems may operate continuously or only as required to monitor a particular event. A more advanced form of CCTV, utilizing Digital Video Recorders (DVRs), provides recording for possibly many years, with a variety of quality and performance options and extra features (such as motion-detection and email alerts).”-
The main branch, which is here in Davao, can monitor the activities in their other branches like Butuan, Gen. San., Cagayan. By way of this, they can see if their people there are working, and other security-related issues which CCTV cameras are used for.










Sources:
columbia.com.ph

http://myob.com/servlet/Satellite?c=Page&pagename=MYOB/Page/GolbalCountrySelector&cid=1111035128872

http://en.wikipedia.org/wiki/Closed-circuit_television

http://en.wikipedia.org/wiki/Biometrics

DXN Management Information System



DXN was founded by Dato´ Dr. Lim Siow Jin, a graduate from the prestigious Indian Institute of Technology. Dato´ Dr. Lim started the business in quest of the benefits of mushroom on human health. His deep interest and endless efforts has driven him to utilize the fullest potential of Ganoderma or Lingzhi, which is well-known as the King of Herbs, for human health and wealth, with the establishment of DXN in 1993.
DXN Holdings Berhad is the investment holding and management company of DXN Group. DXN´s high regard for quality earned the company many outstanding citations and recognitions from various health and business organizations. Along with the solid foundation and sustainable development, DXN has rapidly diversified into other business activities, which include property, renewable energy, information technology, tour and travel, etc. In its core business of network marketing, the rapid global expansion of DXN is recognized internationally by its vast growth of members worldwide and its amplification of footprint in key strategic locations. With over four million registered distributors worldwide, DXN is solidifying its position as the world leader in Ganoderma products.
DXN Marketing is the first MLM company to launch the "One World One Market" concept which enables distributors from any country to directly sponsor new distributors either locally or internationally. It has been leading the market for 15 years.

DXN is among the first batch of Malaysian companies to receive a three-year consecutive Network Marketing licence in 2001. This demonstrated the stability and operations of the company as recognized by the Malaysian authorities.

DXN has penetrated in a total of 123 countries worldwide, which aims to completely expand the global market to reach 150 countries by 2010. It has approximately 4 million distributors worldwide.
http://www.dxn2u.com/corporate/corporate.php
http://international.dxn2u.com/marketing.php?lang=en


Multi Level Marketing
Many people join the Multi Level Marketing (MLM) business for valid reasons. Statistics from International Trade Industry show that Malaysia is one of the 14 countries in the world that has achieved a turnover in billions of US Dollars annually from the MLM industry alone. Here at DXN, MLM products are so numerous that one can hardly avoid getting involved in this industry one way or another. As such, a wise move for you is to jump on the bandwagon: join as a member of DXN and reap the manifold benefits. You will gain much wealth, health, and friends from your network.


Mobile Information System
Here at DXN, we equip our members with Mobile Information System (MIS). The main objective of this system is to facilitate business anywhere, any time, in a flexible way. To achieve the objective, at the current stage of the MIS implementation, we provide our members´ information such as monthly points, bonus member status, and fund transference for purchases.

DXN Marketing is the first MLM company to launch the "One World One Market" concept which enables distributors from any country to directly sponsor new distributors either locally or internationally. It has been leading the market for 15 years.

DXN is among the first batch of Malaysian companies to receive a three-year consecutive Network Marketing licence in 2001. This demonstrated the stability and operations of the company as recognized by the Malaysian authorities.

DXN has penetrated in a total of 123 countries worldwide, which aims to completely expand the global market to reach 150 countries by 2010. It has approximately 4 million distributors worldwide.
http://international.dxn2u.com/marketing.php?lang=en
DXN Solutions is an Information Communication Technology (ICT) vendor. It provides a wide range of professional services - from system assessment, software development, system implementation, application training, to maintenance and support. The activities of DXN Solutions are mainly in the analysis and development of web-based business process applications, by utilising open source technology
Document Management System

Document Management System (DMS) is a business practice that provides flow of information between groups and communities. Integration of knowledge that creates an environment that promotes transfer and centralization access throughout the years.

It creates added potential value to company, employees and others in order to exploit existing organization assets for continuous improvement. It is a system suitable for insurance agencies, professional firms, hospitals, etc.
• Served as a central repository and backup system.
• Acted as a medium of sharing document.
• Indexing eases document searching process.
• Document version ensures document revision are well maintained.
• Document expiry helps to housekeep documents easily.
• Improve customer service through fast response to customer inquiries.
• Embedded follow up feature prevents you from missing the deadlines.
http://www.dxn2u.net/en/detailpage.php?catid=1&id=31&SESS=2b735eac6e7849550f695ec0e4e94520

Business Process Workflow
Lost track on your projects in hand?
Too many tasks in hand and making you miss your deadlines?
Let DXN Business Process Workflow to assist you!

DXN Business Process Workflow is a web-based solution to automate your business processes or work flow, in order to manage and track tasks easily and efficiently. The recorded task history enable user to have the overall picture of a particular task.

In traditional method, the following issues may occur:
• Assigned jobs tend to be forgotten.
• Hard to monitor jobs progress.
• Need a longer business cycle time.
• Information is not stored consistently.
• Sharing of information is limited.
• Difficult to handover jobs.
• High administrative costs.

DXN Business Process Workflow is intended to eliminate the above issues, and provide benefits by:
• Follow up easily by threading up the actions done on a particular job anywhere anytime.
• Route documents and tasks automatically.
• Enable users to process work more efficiently.
• Reduce mistakes or errors in manual paperwork.
• Ease the information sharing process.
• Improve internal control and smoothen team work.
• Streamlines collaboration and accelerate the completion of business process.

The interoperability of DXN Business Process Workflow with email enables team members to manage their jobs easily through the intelligent email notifications. Auto reminder feature ensures jobs are done as it is required. Intensive reporting function allows project manager to have different report views on jobs to improve performance.
http://www.dxn2u.net/en/detailpage.php?catid=1&id=29

Business Statement by :
Budiman Salim
Global Business with One World One Market Concept that the development of DXN gets more impressive from year to year. From a small-scale company, it developed and grew into an international company. Although I did not own an academic degree, I had the opportunity to develop DXN in foreign countries, which is an unforgettable experience for me. I stayed in many countries for months or even years, namely Thailand, Philippines, Australia, America and Canada, to expand the DXN network. The One World, One Market concept is truly praiseworthy. Such wonderful concept from Dato' Dr. Lim Siow Jin does not only expand the territory of DXN but also provides opportunities to DXN distributors from any country to expand their business all over the world. Such global business concept enables us to form the network through all the countries in which DXN exists. At the moment there are 88 countries in which DXN has set its footstep. It is our goal to reach out to 150 countries by year 2020.

The global business concept, One World, One Market creates an unlimited network that enables any distributor to receive the product from a country that he might not even have visited before. The calculation of the monthly transaction is the combination of all activities around world. A concept that was launched in 1993 was the concept of Calculation without Limit, which is one of the most unique concepts in the world. When I first introduced this Global Business concept in America in 2002, some American distributors were pleasantly surprised; they could not believe that such wonderful calculation without limit system was put into practice.

http://international.dxn2u.com/success_budiman.php?lang=en







Honda Motor Co., Ltd.
The Honda Motor Co., Ltd. has grown to become the world's largest motorcycle manufacturer and one of the leading automakers . Honda develops, manufactures and markets a wide variety of products, ranging from small general-purpose engines and scooters to specialty sports cars, to earn the Company an outstanding reputation from customers worldwide.
A Honda Dealership is an important place, because this is where people and Honda come directly in contact. Honda expand its reach to the customers across the nation by setting up Full Dealerships and Service Centers. There goal is to further expand the Honda experience to everyone... that’s Customer Satisfaction
Providing Information :
When you Honda’s Site, you may choose to contact us by sending us an email using there Contact page. They will use your email address to respond to your query. They may also keep a note of your query to help us improve the Site. They would also like to retain your e-mail address so that we can provide you with details about our specific activities which they think may be of interest to you from time to time. If you would like us to use your e-mail address to contact you in this way please visit there Contact page.
Price guide:
A company states there price guide on the net so that buyers would know how much payment they should pay if they want to buy there cars...
Dealer:
The company has a online information about dealer services.The requirements in order to be a dealer of the company.
Honda CAREmittance :
is the most convenient and reliable way of giving your family a truly special gift. You can now send your family a brand new Honda Car through Honda CAREmittance. Purchase may be in cash or installment and send payment through RCBC Telemoney Centers, BPI Express Remittance Centers and now with our new partner BDO Remittance Centers around the world. They has an online paying of accounts….
Career:
Honda company has an online services to Get a chance to work in a dynamic and enjoyable working environment that offers you various learning opportunities and exciting challenges.
They invite you to share in our passion and joy in creating world-class products and continuously striving for total customer satisfaction.




PLZ visit me,,,,,,,,
http://gleizelle.blogspot.com/

ASSIGNMENT 1



Yesterday, my classmates and I decided to visit callbox and planned to have an interview but they were to busy to face us but they promised to send a mail that would answer the questions we wanted to ask, but unfortunately they did not comply with their promised. today, June 25,2009 We decided to conduct another interview to CONCENTRIX. We are very glad because they did not hesitate to accept us to conduct an interview with their company.


Company Profile:

Concentrix maximizes the long-term value of our clients' customers with solutions that support the entire customer lifecycle and provide a high return on investment. And, by delivering from our locations in Asia, Latin America, and the United States in 12 major languages, we give our clients the global reach essential for business success. Our results: satisfied clients, some with relationships of 12 years or more.

Putting customers first for relationships that last. Quality customer service, attention to detail, and an excellent return on investment. It's what our clients and their customers experience every day.
Delivering from 25 world-wide locations, in 12 languages, and supporting over 14 million interactions a year, we treat your customers with the utmost care. And that means longer-lasting, more valuable business relationships for everyone.


Best practices in IT/IS:


Constantly Evolving
- their system is constantly evolving if their is a bug in their system they are willing to accept knowledge from their workers, they implement leveling in the maintenance of their system.

level 1 - The help desk, they are responsible for repairing, installing, trouble-shooting of their computers. they are also responsible for the user-configuration adding username,access, restrictions and the their site. They implements and supports PC applications such as word processors, spreadsheets, database management systems, e-mail and other desktop applications. Evaluates, installs and supports PCs and various printers, graphics and storage peripherals, and potentially trains new users. Can troubleshot hardware to the board level. Supports the help desk environment fielding desktop application questions

level2 - The Network Specialist, responsible for deeper aspect of trouble-shooting and they are the mentor of the level 1.

level3 - The Senior Network Specialist, responsible for configuration of servers and management access they are also responsible in suggesting upgrades.


Teamwork

- they believe in the concept of teamwork in which each person contributes with different skills and Express his or her individual interests and opinions to the unity and efficiency of the group in order to achieve common goals.

Customer Satisfaction

- At Concentrix, they deliver knowledge-based services that have one measure of success.



Reference:
http://concentrix.com/about.html


You can visit my blog for some evidences in the said assignment:

http://last-exile09.blogspot.com/ r:

Samrt Communication Inc.is one of philippine's leadeing wireless service provider. A wholly owned subsidiary of the country’s dominant telecommunications carrier, PLDT(Philippine Long Distance Telephone Company). SMART operates a nationwide cellular network, a fixed wireless broadband service and a satellite phone service. It has the most extensive and modern digital communications GSM network and infrastructure in the country, covering over 99 percent of the population. Smart also provides world-first wireless data services including services such as Smart Money, Smart Load and Smart padala.

Smarts mission is to be the true measure and standard of leadership in everything we do. By interviewing IT personel about their IS, they refer me to where i can get some articles and information.


After reading articles about the company and site visit, here are some their good IT/IS practices.


Online Customer Services-smart provides online cumstomer services through their site, such as payment centers. in their website smart provides the customer information about the location of the nearest smart payment center in your area. Smart also provides customer care services, now you can get information you need with customer service channels through your mobile phones, the world wide web or through automated service machine. This one great innovation from Smart. http://smart.com.ph/apps/PayCenters.aspx

Online Load Retailer's transactions-Smart is one of the Philippines leading wireless service provider, with 36.9 million subscibers on its GSM network. We all know that in order to use smart services you got to have a load first. And there so many smart load retailers everywhere. Smart also provides services for smart load retailers. Now smart load retailers can access their transections such as load wallet inquiry, request for blocking of load wallet due to lost or stolen sim and request for statement of account online through smart web connect. http://smart.com.ph/corporate/support/SmartConnect


fast online developement-As we all know smart is in the business of wireless service provider, to give customer an easy way of buying their products, at june 10, 2009 Smart open the Smart Shop. The smart shop is a virtual store of smart communications inc. is now online and ready to serve. Smart shop offers Smart Buddy prepaid phone kits, Smart Bro Prepaid broadband kits, Plug ‘N Talk USB-type communication device and other smart communication products. For me this one of the IT developement for Smart because of this smart sales will eventually grow. http://smart.com.ph/corporate/newsroom/SmartShopPR.htm


online security-All those things that have been mentioned above talks about online transactions. Having payment transactions online is a great risk for customers. But dont worry because that problem is taken care of. It is assured that your transactions and account are secured. https://shop.smart.com.ph/pages.php?pageid=8

IT system upgrade-During 2001 Smart doubled its GSM switching capacity and increased by three-fold its text messaging capacity, in line with its target to increase its subscriber capacity to 10 million in 2002. By end December 2001, SMART’s network capacity had risen to eight million subscribers from four million at year-end 2000 and 240 million text messages daily from 92 million text messages daily for the same period. Total subscribers using SMART’s GSM network as of end-September 2001 already numbered 5.4 million.As year goes Smart's subscriber greatly increases. As the business grow rapidly, the servers which ran its core pre-paid billing application ran out of capacity. In upgrading the billing platform, Smart wanted to take advantage of the greater performance available with Unix based servers, such as the HP Superdome. http://www.hp.com/products1/servers/case_studies/case_studies/superdome/smartsuperdome_ss.pdf


Davao Light and Power Company is the third largest privately-owned electric utility in the Philippines. It holds the franchise for distributing electric power to Davao City, the largest city in the world in terms of land area, as well as Panabo City and the municipalities of Carmen, Dujali, and Sto. Tomas in Davao del Norte. On September 29, 2000, the franchise was renewed for another 25 years by virtue of Republic Act 8960. kilowatt-hours to 247,341 customers with a peak demand of 245 megawatts (MW). Among the country’s most efficiently run power utilities, its systems loss rate of 8.13% is well below the government mandated cap of 9.50%. Davao Light maintains a 53.8 MW standby diesel power plant with a capability of 40 MW for sustained operations. As needed, it is activated to stabilize voltage as well as augment the power supply of its primary generating sources. It makes use of a fully functional automated mapping and facilities management (AM/FM) system to track the location of electric distribution assets in its franchise. Also in place is a Supervisory Control and Data Acquisition (SCADA) system, a facility that allows remote real-time data gathering and control of equipment in all power substations. High-end computers, sophisticated software, and other devices are being used to speed up meter reading, streamline billing, provide efficient and prompt response to customer inquiries, generate management information, and analyze electrical grid information. Special attention has been devoted to improving Davao Light’s service standards. Innovative re-engineering efforts have cut down service cycle times. Outsourcing of tasks and reallocating manpower and other resources has allowed the utility to improve productivity while keeping costs relatively stable. Current efforts focus on teamwork, service excellence, professionalism, and innovation in preparation for a deregulated and competitive environment. Now and in the future, Davao Light is committed to deliver reliable and efficient service at reasonable rates.

Davao lights mission is to be the country’s leader in providing electric power and related services by becoming a world-class electric distribution company.

easy payment services-Now you can pay your Davao Light Bills* using your MEGALINK ATM card in any MEGALINK ATM nationwide. 24/7, at no extra cost! http://www.davaolight.com/index.php?option=com_content&view=article&id=59&Itemid=80


online outage advisory-although power interuption here in davao rarely happens, its still important to informpeople whenever a power interruption occur. Now people will be easily updated earlier whenever a power interruption will happen through their website. http://www.davaolight.com/index.php?option=com_content&view=category&id=47&Itemid=84

online job recruitment-the company uses the web to discover future employees. They uses their site for urgent job hiring. In there they post information about the requirements for job application. This is a good strategy for the company to immedietly replace vacant emplyee position, so that the company could work properly. http://www.davaolight.com/index.php?option=com_content&view=article&id=74&Itemid=88

One of the Local Organization that we had interviewed is the Global Connect e-solutions.

Global Connect eSolutions combines specialized knowledge and substantially higher quality customer service to deliver global support solutions, consulting services, back office processing services and software support. They also offer outbound services such as telemarketing, tele-collections, sales verifications, surveys and other derived services.

At Global Connect eSolutions, they offer the benefits of highly educated, English-speaking workforce and well-trained management team focused on continuous growth and a mark of high performance to be the global contact center of choice. They are proud to say that their company fosters a family-like atmosphere that teaches and exudes our vision, mission and core values. We promote an active lifestyle of personally imbibing the commitment of ensuring consistency in the delivery of high quality products and services to our clients' business.


Practices in IT/IS:

* They believed that there is a technique, method, process activity, incentive or reward that is more effective at delivering a particular outcome than any other technique, method or process.
* Shared knowledged and Group performance.
* they are not afraid to stop and reevaluate if things are not going well.
* They prepare a system implementation plan early.
* They also said that MIS can include software that helps in decision making, data resources such as databases, the hardware resources of a system, decision support system, people management and project management applications and any computerized processes that enable the department to run efficiently.


The other company that we had visited is Concentrix.

Synnex is the mother company of Concentrix, their line of business includes technical and customer support, sales and marketing, and back office transaction processing.
Since 1983, it has been recognized as an outsourcing innovator, offering clients the latest in emerging technology and business process outsourcing.

The core of the company is its technology call center. They have industry expertise in technology, communications, and consumer electronics. They deliver knowledge-based services that have one measure of success — customer satisfaction.


Practices in IT/IS:

* Teamwork- they make a team effort but speak with one voice.
* Try to keep projects small and modular.
* They are constantly evolving.
* Concentrix maximizes the long-term value of our clients' customers.
* They plan for maintenance.
* Keep risks visible and managed.

For the full documentation of our interview, visit my blog at http://emilios-blog-emilio.blogspot.com/



References:
http://www.callcenterdirectory.net/call-center-companies/Global-Connect-eSolutions-2309.html
http://www.concentrix.com/[/size][/size]

Identify a local organization(s) and discuss some of their best practices in IT/IS...
this should be well supported with any evidences.

We did a company hopping in order to answer this assignment.
the companies we went to are as follows:
Callbox
Global Connect E-Solutions
Concentrix

Our first stop is Callbox, since they are busy the moment we arrived there
they told us to just leave our questions together with our email address so that they
could mail the answer. Unfortunately, the mail did not arrive till this moment (i
think they were busy).

Next stop is Global Connect E-Solutions, when we arrived there the MIS
had a meeting. Since almost all our interviews are ambush (including concentrix)
we waited for MIS rep that will entertain us. A senoir programmer in
Global told us to leave our questions and return after an hour so that he can give
us the answers. Around one o clock in the afternoon we were able to get
the answers.

Luckily, here are the information we have gathered during our quest:




Corporate Background

Concentrix Since 1983, has been recognized as an outsourcing innovator,
offering clients the latest in emerging technology and business process
outsourcing. Concentrix employs over 10,000 plus professional worldwide
delivering outsourced services from locations in the United States, the
Philippines, and China. Concentrix is a wholly owned sudsidiary of SYNNEX
Corporation.

SYNNEX Corporation Founded in 1980, a Fortune 500 company, is a leading
business process services company offering a comprehensive range of
services to original equipment manufacturers, software publishers ad
reseller customers worldwide. SYNNEX offers product distribution, related
logistics services,business process outsourcing and contract assembly and
works with the leading industry suppliers of IT systems, peripherals, system
components, software and networking equipment.

Mission

To provide excellent technical support to our
costumers by leading the way over other
service providers with dedicated costumer-
friendly and technically proficient
representatives who provide instant,
professional and accurate service.


----- The person we interviewed in Concentrix is their MIS Supervisor.

We asked him what is MIS and he said Management Information System...just
google it...(hehehe...)
He also said that "MIS is the core of the company because its (Concentrix) a technological
call center."

Functions of MIS:

Level 1- Help Desk
-----they are the one who repair, install, and troubleshoot units
-----responsible for networking and user configuration such as
adding user name, access, restrictions and sites

Level 2- Network Specialist
-----deeper aspect of troubleshooting
(if technicians can troubleshoot one computer, network specialist
can troubleshoot network computers)
------mentors for Level 1

Senior Network Specialist
------responsible for configuration of servers and telephone companies
------they are the one who suggest for upgrades

*level 2 are mostly compose of programmers

Supervisor- decision maker for the changes and recommendation
for all accounts

Concentrix develop their own system in voice and data information.
Example of this is the CMS(Call Monitoring System), CMS is available
in the market but it is expensive.
As of now there are 30 servers in Concentrix.

So what are their best IT/IS practices?...

----- TEAMWORK
----- CONSTANTLY EVOLVING

They are constantly evolving, when they find a glitch in their
system they update and upgrade it to meet demands.
Concentrix services is not only local but global. Their servers
is accessible in different locations.


source:
Concentrix MIS Supervisor
leaflets from concentrix
www.concentrix.com


------------------------------------------------------

Global Connect E-Solutions

Answers to our questions during our interview with a programmer in Global:

Define MIS in this company.

----- MIS is a subset of the overall internal controls at a business covering the application
of people, documents, technologies and procedures by management accountants to
solving business problems.

What is the basic function of MIS in this company?

----- MIS includes software that helps in decision making, data resources such as
databases, the hardware resources of the system, decision support system, people
management and project management, appications and any computerized
processes that enable the department to run efficiently.

What are the best IT/IS which you think contributes to the success of your company?

----- A best practice is the belief that there is a technique, method, process,
activity, incentive as reward that is more effective at delivering a particular
outcome than any other technique, method and process.

* SHARED KNOWLEDGE and GROUP PERFORMANCE

source:
Global Connect E-Solutions







jealou azucena lol! lol!

keep moving forward!

(edited as requested^_^)